Privacy Policy

1. Introduction

FactoFlare India Private Limited ("FactoFlare," "we," "us," or "our") is a fast-growing AI technology company founded in 2023, committed to protecting your privacy and ensuring the security of your personal information...

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Company Information

3. Information We Collect

3.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and company information
• Professional title and job responsibilities
• Account credentials and authentication information
• Payment and billing information for our services
• Communication preferences and marketing consents
• Resume and application materials for job applications
• Any other information you choose to provide

3.2 Usage and Technical Information

We automatically collect certain information when you use our services:

• IP addresses, browser type, and device information
• Operating system and browser settings
• Pages visited, time spent, and navigation patterns
• Referral sources and search terms
• Cookies and similar tracking technologies
• Log files and server data

3.3 Business Data

When you use our AI products and services, we may process:

• Data you input into our AI systems for analysis
• Business metrics and performance data
• Configuration settings and customizations
• Usage patterns and system interactions
• Generated insights and AI model outputs

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 Service Provision

• Provide, operate, and maintain our AI products and services
• Process your requests and respond to your inquiries
• Deliver customer support and technical assistance
• Process payments and manage billing
• Authenticate users and secure accounts

4.2 Communication

• Send you service-related notifications and updates
• Provide marketing communications (with your consent)
• Respond to your comments, questions, and requests
• Send newsletters and industry insights

4.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionalities
• Train and improve our AI models
• Conduct research and development
• Generate aggregated analytics and insights

4.4 Legal and Compliance

• Comply with legal obligations and regulations
• Protect our rights and prevent fraud
• Enforce our terms of service
• Respond to legal processes and government requests

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing and billing
• Customer support and communication
• Analytics and performance monitoring
• Marketing and advertising services

5.2 Business Partners

We may share information with business partners for:

• Joint marketing or co-branded services
• Integration with third-party platforms
• Reseller and channel partner activities

5.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate fraud or security incidents
• Enforce our terms of service

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to appropriate safeguards.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Employee training on data protection
• Incident response and breach notification procedures
• SOC 2 Type II compliance and security certifications

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and support your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services and conduct business analytics

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

8.2 Correction and Updates

• Correct or update your personal information
• Modify your account settings and preferences

8.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict or object to certain processing activities

8.4 Marketing Communications

• Opt-out of marketing emails and communications
• Update your communication preferences

To exercise these rights, please contact us at support@factoflare.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality and user authentication
• Analyze website usage and performance
• Personalize content and user experience
• Provide targeted advertising and marketing
• Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

10. International Data Transfers

As a global company, we may transfer your information to countries outside of India, including the United States and other regions where we operate. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct
• Binding corporate rules

11. Third-Party Services

Our website and services may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

We integrate with various third-party services for analytics, customer support, and other functionalities. These integrations are governed by our agreements with service providers and applicable data protection requirements.

12. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing prominent notice through our services

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

15. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy or our privacy practices will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.